Soundbars
Arc, Arc Ultra, Beam (Gen 2) and Ray.
- No sound via HDMI ARC / eARC
- Wi-Fi or app setup fails
- Subwoofer not connecting
- Dead after a power surge
Sonos repair · Dubai · Independent workshop
Sonos soundbar, speaker & Sub repair in Dubai
A Sonos Arc with no TV sound, a Move that won't charge, or a speaker stuck with a flashing light that drops off the app. We test Sonos products in our Al Quoz workshop and repair the board where possible.
- Typical 1–2 days
- 3–6 month warranty
- Quote before repair
On the bench
Sonos products we repair
Sonos Arc Ultra soundbar 
Sonos Era 300 speaker 
Sonos Ace headphones
Product photos: AuraTech. Retailer listing photos, used only to show the products we repair.
Sonos product lines
What we repair
Recent models only. Your model not listed? Send it on WhatsApp and we will tell you if we can help.
Home & portable speakers
Era 100, Era 300, Five, Move, Move 2, Roam and Roam 2.
- No power or flashing status light
- Drops off the Sonos app / Wi-Fi
- Move / Roam won't charge
- Distorted or no sound
Sub, Amp & Port
Sub (Gen 3), Sub Mini, Amp and Port.
- Sub not connecting to the system
- Amp no output or overheating
- Dead after a power surge
- HDMI ARC fault on Amp
Sonos Ace headphones
Sonos Ace wireless headphones.
- Not charging or not turning on
- Battery drains fast
- Noise cancelling weak or whistling
- One side silent or crackling
Common faults
Common Sonos faults and how we check them
| Fault | What we check |
|---|---|
| Won't turn on / no power | Power supply, battery protection or charging circuit fault. We test the battery and the board before quoting. |
| Speaker drops off the Sonos app | Wi-Fi module, network or firmware fault. We reset and update first, then test the wireless board. |
| Soundbar: no TV sound over HDMI ARC / eARC | HDMI board or port damage, CEC settings or power-surge damage. We test with our own TVs and sources. |
| Not charging | Worn or damaged USB port, charging IC or battery. Ports and charging circuits are replaced at board level. |
| Dead after a power cut or surge | Fuse, power-supply or standby circuit damage. Often repairable at component level. |
| Liquid damage | Switch off and don't charge. Bring it in quickly. We clean the board and assess corrosion before quoting. |
Process
How a Sonos repair works
Message us
Send the model and a photo or video of the fault on WhatsApp.
Drop off or pickup
Bring it to Al Quoz, or book pickup. Free for 3+ devices.
Diagnosis & quote
We find the fault and send you the price. Nothing is repaired without your OK.
Repair & test
Board-level repair, full test, then return with a 3–6 month warranty.
FAQ
Sonos repair questions
Are you an authorised Sonos service centre?
No. Aleksandar Electronics is not an authorised Sonos service centre. We are an independent workshop with a lot of experience repairing Sonos products. If your Sonos product is still under the manufacturer's warranty, contact Sonos or the dealer you bought it from first. We repair out-of-warranty products and products the manufacturer would only replace.
My Sonos is stuck with a flashing light. Can you fix it?
Often, yes. A flashing or solid amber light can be a firmware, network or hardware fault. We try a reset and update first; if the board is at fault we quote the repair.
How long does a Sonos repair take?
Most repairs take 1–2 working days. If a part must be ordered, we tell you the expected date before you approve the work.
Do you give a warranty?
Yes. Repairs carry a 3–6 month warranty depending on the device and the repair. The period is written on your invoice.
Can you collect my Sonos equipment?
Yes. Pickup and delivery in Dubai are free for three or more devices. Pickup of a single device is charged separately. Large systems can be collected together.
Get your Sonos working again
Message the model and the fault. We reply during working hours, Mon – Sat 10:00 – 19:00.
Visit the workshop
Al Quoz Industrial Area 4, Dubai
Bring your device in, or message us a photo and the model first. We reply on WhatsApp during working hours.
Mon – Sat · 10:00 – 19:00
- Address
- Capitol Warehouse Complex
Warehouse 1, Unit M-07 (1st Floor)
14C Street, Al Quoz Industrial Area 4
Dubai, UAE - Hours
- Monday – Saturday · 10:00 – 19:00
Sunday · Closed - WhatsApp & phone
- +971 50 844 6504
- info@laptopexpert.ae
Disclaimer: not an authorised Sonos service centre
Aleksandar Electronics is not an authorised service centre for Sonos. We are an independent workshop with a lot of experience repairing Sonos products. Sonos trademarks belong to their owners. We are not affiliated with, endorsed by, or sponsored by Sonos.
Sonos, Arc, Beam, Era, Move, Roam and Ace and other product names on this page are used only to describe the products we repair. If your Sonos product is still under the manufacturer’s warranty, contact Sonos or the dealer you bought it from first.