TVs
Recent Neo QLED, QLED, Crystal UHD and OLED TVs (such as S90 and S95 series) and The Frame.
- Sound but no picture
- Backlight dark or flickering
- Won't turn on, standby light only
- Lines or half-screen image (T-con)
Samsung repair · Dubai · Independent workshop
Samsung TV, soundbar & projector repair in Dubai
A Samsung TV with sound but no picture, a Q-series soundbar that lost its subwoofer, or a Freestyle projector that won't start. We repair Samsung TV and audio electronics at board level in our Al Quoz workshop.
- Typical 1–2 days
- 3–6 month warranty
- Quote before repair
Samsung product lines
What we repair
Recent models only. Your model not listed? Send it on WhatsApp and we will tell you if we can help.
Soundbars
HW-Q990, HW-Q930, HW-Q800 and Ultra Slim HW-S800 soundbars, plus recent B- and C-series models.
- No sound via HDMI ARC / eARC
- Wi-Fi or app setup fails
- Subwoofer not connecting
- Dead after a power surge
Projectors
The Freestyle and The Premiere laser projectors.
- Won't turn on
- Fan or overheating error
- Image dim or patchy
- HDMI / Wi-Fi fault
Common faults
Common Samsung faults and how we check them
| Fault | What we check |
|---|---|
| TV: sound but no picture, or dark screen | Usually LED backlight strips or the backlight driver. We test the strips and the power board before quoting. |
| TV: lines, colours or half-screen image | T-con board, panel flex or main board fault. We tell you honestly if the panel itself is damaged, as panel replacement is often not worth it. |
| TV won't turn on | Power board, standby supply or main board fault. Diagnosis first, then a clear quote. |
| One Connect box fault | No signal or no power through the One Connect box or cable. We test the box and the TV separately. |
| Soundbar: no TV sound over HDMI ARC / eARC | HDMI board or port damage, CEC settings or power-surge damage. We test with our own TVs and sources. |
| Dead after a power cut or surge | Fuse, power-supply or standby circuit damage. Often repairable at component level. |
Process
How a Samsung repair works
Message us
Send the model and a photo or video of the fault on WhatsApp.
Drop off or pickup
Bring it to Al Quoz, or book pickup. Free for 3+ devices.
Diagnosis & quote
We find the fault and send you the price. Nothing is repaired without your OK.
Repair & test
Board-level repair, full test, then return with a 3–6 month warranty.
FAQ
Samsung repair questions
Are you an authorised Samsung service centre?
No. Aleksandar Electronics is not an authorised Samsung service centre. We are an independent workshop with a lot of experience repairing Samsung products. If your Samsung product is still under the manufacturer's warranty, contact Samsung or the dealer you bought it from first. We repair out-of-warranty products and products the manufacturer would only replace.
Do you repair Samsung phones or Galaxy Buds?
Not here. Aleksandar Electronics handles TVs, soundbars and projectors. Phones and computers are handled by our sister workshop Laptop Expert (laptopexpert.ae).
Can you repair a Samsung TV with a cracked screen?
A cracked panel usually cannot be repaired economically. We confirm the damage and tell you honestly. Backlight, power-board and main-board faults are usually repairable.
How long does a Samsung repair take?
Most repairs take 1–2 working days. If a part must be ordered, we tell you the expected date before you approve the work.
Do you give a warranty?
Yes. Repairs carry a 3–6 month warranty depending on the device and the repair. The period is written on your invoice.
Can you collect my Samsung equipment?
Yes. Pickup and delivery in Dubai are free for three or more devices. Pickup of a single device is charged separately. Large systems can be collected together.
Get your Samsung working again
Message the model and the fault. We reply during working hours, Mon – Sat 10:00 – 19:00.
Visit the workshop
Al Quoz Industrial Area 4, Dubai
Bring your device in, or message us a photo and the model first. We reply on WhatsApp during working hours.
Mon – Sat · 10:00 – 19:00
- Address
- Capitol Warehouse Complex
Warehouse 1, Unit M-07 (1st Floor)
14C Street, Al Quoz Industrial Area 4
Dubai, UAE - Hours
- Monday – Saturday · 10:00 – 19:00
Sunday · Closed - WhatsApp & phone
- +971 50 844 6504
- info@laptopexpert.ae
Disclaimer: not an authorised Samsung service centre
Aleksandar Electronics is not an authorised service centre for Samsung. We are an independent workshop with a lot of experience repairing Samsung products. Samsung trademarks belong to their owners. We are not affiliated with, endorsed by, or sponsored by Samsung.
Samsung, Neo QLED, The Frame and The Freestyle and other product names on this page are used only to describe the products we repair. If your Samsung product is still under the manufacturer’s warranty, contact Samsung or the dealer you bought it from first.